CRPD is responsible to ensure that the Equal Opportunities (Persons with Disability) Act is observed in a reasonable manner. To this end, CRPD receives complaints from persons with disability and their family members who feel that they are being discriminated against on the grounds of disability.
Furthermore, CRPD is legally empowered to commence investigations into a case on its own initiative. These investigations are carried out by the Investigations Unit, the unit specialised in receiving and investigating disability discrimination complaints.
Whenever it launches an investigation, this Unit tries to reach a speedy and amicable solution for the benefit of the person with disability as, in most cases, discrimination is the result of a lack of awareness of disabled people’s rights. However, the Unit does not shy away from taking matters further should the need arise and, if necessary, it also pursues the matter before the Courts of Justice.
Complaints are filed across a number of areas, ranging from education to employment, from housing to accessibility, from goods and services to insurance and from rights to health.
Apart from investigating the complaints filed with its investigations team, the Commission can also provide guidance and advice to persons who request it.
Contact the investigation team on [email protected].